Seriously, is it ever a good idea to disparage your customers? To treat them like they are annoyances? To suggest that they simply don’t understand how things work, when, really, why should they? Especially when, in at least one instance, the publishers were the ones who changed (or attempted to change) the rules?

So, as a person who happily pays for books, this is what I feel entitled to: the book in the format I prefer at the time my awareness in said book is sufficient that I go to make the purchase at the price I deem reasonable based on my extensive experience as a book consumer.

The truth is, I don’t care about ebook windowing (except that it’s, as far as I know, a relatively new idea, and to take readers to task for expecting simultaneous releases is a bit much, no?). I don’t care about ebook pricing games. I don’t even care how long it took the author to write the book, the amount of research that went into it, and that it was handwritten in blue ink on yellow paper. None of these things are indicators of whether or not I’m going to have an awesome reading experience.

Kassia Krozser, My sense of entitlement (in fact, it should be quoted in its entirety)